Member Communications & Engagement
Omnichannel inbox for member support, automated onboarding sequences, community events with ticketing, member webinars, learning management, and multi-language communications from day one.
Omnichannel Member Support (Inbox)
5 featuresUnified Member Inbox
Door issues, billing questions, and booking conflicts from WhatsApp, SMS, email, and web chat, all in one thread with member context.
Auto-Routing to Community Managers
Messages categorized and routed to the right team member based on topic, location, and membership tier.
Canned Responses & Templates
Pre-written responses for common queries: WiFi password, parking instructions, meeting room AV guide. One-click send.
Conversation History & Context
Full message history across all channels. Community manager sees member profile, booking history, and billing status alongside the conversation.
SLA Tracking & Response Metrics
Average response time, resolution rate, and satisfaction scores per community manager and per location.
Automated Sequences & Announcements (Mail)
5 featuresMember Onboarding Sequence
Welcome email, WiFi setup guide, house rules, community directory link, and first-week check-in, triggered automatically on sign-up.
Community Newsletter
Monthly digest with upcoming events, new member introductions, space updates, and community highlights. Templated and scheduled.
Renewal & Upgrade Campaigns
Automated reminders before membership expiry with personalized upgrade offers based on usage patterns and engagement score.
Facility Announcements
Maintenance notices, holiday hours, policy changes, and new amenity launches pushed to members via email and portal notification.
Segmented Communications
Target messages by membership tier, location, activity level, or custom tags. Hot-deskers get different messages than private-office tenants.
Community Events & Learning
6 featuresEvent Creation & Ticketing (Tickets)
Paid workshops, community meetups, and member-only gatherings with ticketing, capacity management, and revenue tracking.
Community Activities (Active)
Networking sessions, lunch-and-learns, happy hours, and member group activities scheduled and promoted through the portal.
Member Webinars & Virtual Events (Live)
Browser-based webinars, virtual community AMAs, and hybrid meeting support with recording and replay.
Event-Room Integration
Events automatically reserve the space, block the calendar, configure AV equipment, and trigger setup tasks in Dispatch.
Attendance Tracking & Engagement
Track which members attend which events. Data feeds engagement scoring and community manager dashboards.
Learning Management (University)
Member onboarding courses, community education modules, professional development content, and new-member orientation.
Voice & Real-Time Communication
4 featuresFront Desk VoIP (Voice)
Cloud phone system for front desk and community managers. Call routing, voicemail, and call recording with member caller ID.
Multi-Language Support
Member communications delivered in their preferred language. Welcome guides, house rules, and automated sequences translated from day one.
Push Notifications
Mobile app notifications for event reminders, booking confirmations, door access codes, and community announcements.
Emergency Broadcast
Instant SMS and push notification to all members for facility emergencies, evacuations, or urgent announcements.
One Inbox for Every Member Issue
Door not working. Invoice question. Room booking conflict. Every member support request lands in one inbox with full context, including membership tier, billing status, booking history, and conversation history across all channels.
- ✓WhatsApp, SMS, email, and web chat unified
- ✓Auto-routing to right community manager
- ✓Full member context in every conversation
- ✓SLA tracking and response metrics
Events That Build Community, Not Spreadsheets
Paid workshops with ticketing. Networking sessions with attendance tracking. Member webinars with recording. Every event auto-reserves the room, triggers setup tasks, and feeds engagement scoring. No Eventbrite, no spreadsheets.
- ✓Ticketed events with capacity management
- ✓Virtual and hybrid event support (Live)
- ✓Event-room auto-reservation and setup
- ✓Attendance feeds engagement scoring