Guest Experience & Services
Engage guests at every touchpoint. From digital check-in to in-room services and amenity sales.
Guest Portal (Navigator)
9 featuresGuest Portal Home Dashboard
Personalized guest home screen showing reservation details, messages, services, and local recommendations
Mobile Check-in
Self-service check-in through portal with ID verification, payment authorization, and instant digital key provisioning
Digital Key Management
Guests control their digital keys with ability to unlock rooms, share access, and receive notifications
Food Ordering and Room Service
Guests order food delivery or room service directly from the portal with live order status tracking
Table-side QR Ordering
Scan a QR code at any restaurant or bar table to browse menus and order from the guest portal
Equipment Rentals
Browse and book hotel equipment rentals (bikes, kayaks, beach gear) directly from the portal
Open Bills and POS Charges
Guests view all open charges and folio items posted from POS, restaurant, and services in real time
In-portal Calling
VoIP calling to front desk or any hotel department directly within the guest portal
AI Guest Chat
Calisto AI conversational assistant answers questions, makes recommendations, and fulfils service requests
Amenity Day Passes
3 featuresDay Pass Management
Create and sell passes for pool, gym, spa, sauna, cabana, beach chair, day room, and yoga studio
Amenity Capacity Enforcement
Automatic availability tracking and booking limits to prevent overbooking of amenity facilities
Guest Self-service Purchasing
Guests purchase amenity passes in Navigator portal with instant digital access key provisioning
Events and Banquets
4 featuresEvent Creation and Management
Complete event lifecycle management from proposal through post-event analysis and billing
Event Ticketing and Sales
Sell individual tickets, tables, or packages with flexible pricing and early-bird discounts
Seat Designer
Visual venue layout editor for ballroom or outdoor settings with drag-and-drop table placement
Banquet Event Orders (BEO)
Professional BEO templates for event menus, timelines, staffing, and special setup requirements
Digital Keys and WiFi
4 featuresDigital Key Provisioning
Instant provisioning of mobile keys to guests with Apple Wallet and Android support
Access Control Rules
Define access by time window, room, floor, or zone with automatic revocation at checkout
Captive Portal and Guest Authentication
Branded WiFi splash screen with 10 auth modes: email, social, room number, booking code, day pass
WiFi Analytics and Contact Capture
Per-SSID analytics, contact creation on every auth session, and GDPR marketing consent capture
A complete self-service experience. No app download required.