Communication & Marketing
Talk to every guest, every way. Build your website. Drive direct bookings. Manage reputation.
Guest Communication (Inbox)
4 featuresOmnichannel Messaging Inbox
Unified inbox for email, SMS, WhatsApp, and live chat with conversation assignment and SLA tracking
Automated Message Sequences
Pre-arrival welcome, day-of details, mid-stay check-in, checkout reminder, and post-stay review request
Broadcast Messaging
Send bulk messages to guest segments via WhatsApp, SMS, or email for weather alerts or event promotions
Internal Staff Messaging
Department-to-department messaging with channels, threads, and priority tagging
Voice and Calling
4 featuresAI Receptionist
24/7 automated phone answering and routing. Handles common guest inquiries, transfers to departments, takes messages
VoIP Phone System
Replace your hotel PBX with a cloud-based VoIP system. No hardware, no per-extension fees
Ring Groups
Route calls to front desk, concierge, reservations, or housekeeping with configurable overflow rules
Call Flow Builder (IVR)
Visual drag-and-drop IVR builder for automated call routing with multi-language support
Direct Booking and Marketing
6 featuresHotel Website Builder
Drag-and-drop website builder with hospitality templates, room galleries, and integrated booking engine
Embeddable Booking Engine
Drop a booking widget onto any website. Real-time availability, rate display, and direct payment processing
Email Campaign Builder
Design targeted campaigns with drag-and-drop editor, guest segmentation, and A/B testing
Loyalty and Re-engagement Sequences
Automated email sequences for post-stay follow-up, birthday offers, and win-back campaigns
Review Aggregation
TripAdvisor, Booking.com, Google, Trivago, and Expedia reviews in one dashboard with response management
Local SEO Management
Google Business Profile optimization, local search visibility, and map presence for each property
One Inbox for Every Channel
Email, SMS, WhatsApp, and live chat conversations all land in one unified inbox. Assign to teams, tag by department, automate sequences.
Direct Bookings That Bypass OTA Fees
Sites builds your commission-free booking website. Campaigns re-engages past guests. Reputation builds trust. Echo drives local search visibility.
Every guest, every channel, one inbox. Email, SMS, WhatsApp, voice, video.